San Diego Chapter Links & Docs

    Local Members: 

Subscribe to our mailing list!

Information of Interest:

April 2005 Update

Sample Documents:

Request Procedure

Request Form

Choosing HD Software Presentation

Choosing HD Software Matrix

Policies

Presenter Policy

Surveys

Member Survey 06/2001

Publications

Call Center News

Call Center Magazine

Presentations

The Sounds of Quality

Achieving Operation Control

A Must-Do Career Plan

VICTICRAT OR ROCK STAR

Disaster Recovery

Retaining Employees

Dealing with Difficult Customers

What is ITIL Service Management?

Web Sites: 

  National Help Desk Institute

 

http://www.serviceinnovation.org/

Running An Effective Help Desk" Web Site

Support Industry

Helpdesk.Com

Customer Service Group

The Resource Center for Customer Service Professionals

Help Desk 2000

Help Desk and eSupport FAQ

Association of Support Professionals

Incoming Calls Management Institute

 

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