|
“Service
Catalogs”
Presented by
Greg Nishihira,
from Column Technologies
Thursday,
June 14, 2007
11:30
a.m. to 2:00 p.m.
Location: Sharp Healthcare
3571
Corporate Court, SOC-E
San Diego, CA, 92123
Does your service
desk have a Service Catalog? Does your service desk need a Service
Catalog? Come to this Lunch-and-Learn session to understand why service
catalogs are one of the important tools in your plan to offer
outstanding customer service, and how you can implement them in your
environment.
Column Technologies
is a leading provider of IT infrastructure management solutions. The
staff provides process consulting and training on ITIL-based best
practices, and helps organizations better manage their internal and
external service delivery.
Network during the
lunch with your service desk peers, find out how they may have solved
some of the challenges you are facing – and share your success stories!
_________________________________________________________________________________________________
Our chapter meetings
are a great way to exchange ideas with other customer service
professionals – we all have so much to learn and so much to share that
can make each of us professionally work more effectively, and serve our
customers to a higher satisfaction level!
For HDI members (and
RUG members) this Lunch-and-Learn is included as a valuable part of your
membership. If you are not yet an HDI member, we kindly ask a donation
of $10. We will refund the $10 to you if you join HDI within 3 months of
attending this meeting. |
